Privacy Policy
Effective Date: 09/21/26
Held & Preserved respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains the types of information that may be collected when you visit our website, submit a form, communicate with us, or place an order, and how that information may be used.
Information We May Collect
Depending on how you interact with the website, we may collect information you voluntarily provide, such as your name, email address, telephone number, shipping or billing information, order information, custom preservation details, messages, photographs, or other information submitted through website forms.
When you make a purchase, payment information may be processed by Wix or another third-party payment processor. Held & Preserved does not necessarily receive or store your complete payment card information.
The website may also automatically collect certain technical information, such as your device type, browser type, approximate location based on internet information, pages visited, and interaction with the website.
How We Use Your Information
Information collected through the website may be used to process and fulfill orders, communicate with you, respond to inquiries, provide customer service, coordinate custom preservation services, arrange shipping or delivery, maintain business records, improve the website, prevent fraud or misuse, and comply with applicable legal or tax obligations.
We may also use information to send marketing communications if you have chosen to receive them. You may unsubscribe from marketing emails using the unsubscribe option provided in those messages.
Custom Preservation Information
Custom preservation inquiries may include personal details about weddings, memorials, celebrations, loved ones, or other meaningful events.
We understand that this information can be personal and emotional. Information provided for a custom order will be used primarily for communicating with you and completing your requested preservation service.
We will not intentionally publish your personal story or identifying information for promotional purposes without appropriate permission.
Photographs & Testimonials
If you voluntarily provide photographs, reviews, testimonials, or stories, we will not intentionally use them publicly for marketing or promotional purposes unless you have provided permission for that use.
Permission may include authorization to use your first name, last initial, photographs, story, or other approved information.
Cookies & Website Technology
Our website is hosted through Wix and may use cookies or similar technologies to operate the website, maintain security, remember preferences, support shopping-cart functionality, analyze website traffic, and improve the visitor experience.
Some cookies may be necessary for the website to function properly, while others may relate to analytics, marketing, or third-party services.
Where required, visitors may be provided with options to manage certain cookie preferences.
Wix & Other Service Providers
Our website is hosted on the Wix platform.
Wix and other service providers we use may process certain personal information on our behalf in connection with website hosting, payments, analytics, communications, security, shipping, or other business functions.
These providers maintain their own privacy policies and data-handling practices.
Payment Information
Payments made through our website may be processed by third-party payment providers.
Those providers may collect information necessary to authorize and process your payment. Their collection and use of payment information are subject to their own privacy policies and terms.
Sharing of Information
Held & Preserved does not sell your personal information to advertisers.
We may share information with service providers when reasonably necessary to operate our business, fulfill orders, process payments, ship products, maintain the website, provide customer support, or comply with legal requirements.
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or others.
Data Retention
We may retain order records, customer communications, transaction information, and other business records for as long as reasonably necessary for customer service, accounting, tax, legal, and business purposes.
Information Security
We take reasonable steps to protect the personal information entrusted to us.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Children's Privacy
This website and our services are not directed toward children under 13, and we do not knowingly seek to collect personal information directly from children under 13 through the website.
Your Choices
You may contact us if you would like to ask questions about personal information you have provided through Held & Preserved or request that certain information be corrected or deleted, subject to legal, tax, accounting, transaction-record, or other legitimate business requirements.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.
Third-Party Links
Our website may contain links to third-party websites or services.
Held & Preserved is not responsible for the privacy practices or content of websites operated by third parties.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, business practices, services, or legal requirements.
Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Held & Preserved through our Contact Us page.
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