Shipping & Delivery Policy

At Held & Preserved, every piece is carefully handcrafted and packaged with care. Because our jewelry often contains real preserved flowers and meaningful keepsakes, we take extra care when preparing each order for its journey to you.

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Ready-to-Wear Orders
Ready-to-wear jewelry is typically prepared for shipment within 3–5 business days after your order is placed, unless otherwise noted on the individual product listing. Business days do not include weekends or major holidays.
Once your order has shipped, tracking information will be provided when available.

Custom Preservation Orders
Custom preservation pieces are individually created using your flowers and require additional time for drying, preservation, design, and creation.
Most custom orders are completed within approximately 4–6 weeks after the flowers have been received and the final design has been confirmed.

Because flowers are natural materials and every preservation is unique, completion times may occasionally vary. If additional time is needed, we will communicate with you. The estimated creation time for a custom order is separate from carrier shipping time.

Shipping Charges
Any applicable shipping charges will be shown during checkout or communicated with you before your order is shipped.
Shipping availability may vary depending on the product, order type, and destination.

Local Pickup & Delivery
Local pickup or delivery may be available for customers in Parker County and surrounding areas.
When local pickup or delivery is available, arrangements will be made directly with the customer or offered during the ordering process.
Please wait for confirmation before arriving to pick up an order.

Shipping Your Flowers to Held & Preserved
If arrangements have been made for you to mail flowers to Held & Preserved for a custom preservation order, please do not ship your flowers until you have received shipping and preparation instructions from us.
Flowers should be packaged carefully and shipped using a trackable service whenever possible.

Held & Preserved cannot control carrier handling or conditions before flowers are received. We will always do our best to work with the flowers as they arrive, but damage, deterioration, loss, or delays that occur while flowers are in transit to us may affect what can successfully be preserved.

Delivery Time
Carrier delivery estimates begin after your order has been shipped.
Delivery dates provided by shipping carriers are estimates and are not guaranteed. Delays may occur because of weather, holidays, carrier disruptions, high shipping volume, or other circumstances outside of our control.

While Held & Preserved cannot control carrier delays, we are happy to assist when possible if there is an issue with your shipment.

Tracking Your Order
When tracking is available, you will receive tracking information after your order has been prepared for shipment.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect or Incomplete Shipping Addresses
Please carefully review your shipping address before submitting your order.
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error before your order has shipped, please contact Held & Preserved as soon as possible. We will make every effort to correct the address before shipment.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be sent again.

Lost or Delayed Packages
If tracking information has not updated for an extended period of time or your package appears to be delayed, please contact us.
We will assist you in reviewing the tracking information and determining the appropriate next steps with the shipping carrier.
If tracking shows that a package has been delivered but you cannot locate it, please first check with members of your household, neighbors, and the carrier. You are also welcome to contact us so we can help review the available information.

Damaged Packages
If your order arrives damaged, please contact Held & Preserved as soon as possible.
Please keep all original packaging and provide clear photographs of:

• The shipping package

• Any visible damage to the package

• The jewelry or item itself

• Any damaged packaging materials

These photographs may be needed when determining whether a carrier claim can be submitted.
We will review the situation individually and work with you toward an appropriate resolution.

Packaging
Every Held & Preserved piece is carefully packaged to help protect it during transportation.
Because our jewelry contains real flowers and handcrafted elements, we recommend opening your package carefully and storing your jewelry according to the care instructions provided with your order.

Returns & Refunds
Shipping and delivery concerns are separate from our return eligibility requirements.
Please review our Returns & Refunds Policy for information regarding returns, exchanges, final-sale items, custom preservation orders, and damaged or defective merchandise.

Questions About Your Order?
If you have questions about shipping, delivery, local pickup, or the status of your order, please contact Held & Preserved. We want your piece to reach you safely and will be happy to help with any concerns along the way.